Shipping Policy

Last updated: October 9, 2026

Order confirmation and processing

After you place an order, a confirmation email is sent to the email address provided at checkout. It includes your order number and purchase details.

Orders are usually prepared within 1–3 business days. Orders placed after 4:00 PM Eastern Time, on weekends, or on public holidays may begin processing on the next business day. High-demand and peak periods can require additional processing time.

Shipping services and delivery estimates

Available destinations, shipping services, charges, and estimated delivery dates are shown at checkout based on the delivery address. Delivery dates are estimates and can be affected by carrier volume, address issues, weather, customs processing, or local conditions.

Tracking your order

When tracking is available, we will email the tracking details after shipment. Tracking can take time to update after the carrier receives the package.

Address changes

If you notice an address error, contact service@seissopro.com as soon as possible with your order number and the correct address. We cannot guarantee a change after an order has entered fulfillment or shipped.

Delayed, missing, or marked-delivered packages

If a package has not arrived by the latest estimated date, or tracking shows delivery but the package cannot be located, contact service@seissopro.com. Include your order number, tracking number, and delivery address. We will review the shipment information and assist with the next steps. We aim to acknowledge customer care messages within 2 business days.

Damaged or incorrect delivery

If an item arrives damaged, defective, or incorrect, contact us promptly and within 30 days after delivery. Include clear photos of the item, packaging, and shipping label. Confirmed product or fulfillment errors are handled under our Return & Refund Policy.

Customs duties and taxes

For destinations where duties, import taxes, or customs fees are not collected at checkout, the recipient is responsible for charges assessed by local authorities. Customs processing can extend delivery time.

Questions or complaints

For shipping help, email service@seissopro.com. If an issue has not been resolved, use the subject line Complaint – Order [number] and include the earlier correspondence.